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@crw03

Thank u for your reply. Please google Medica. The concern is the administrative abilities, the wait time on a phone call, loss of medical records, lack of consistency between phone calls, wait fo4 an email response and the list goes on. My main concern is who at Mayo will support our wasted time, energy and money trying to get our insurance to be administered correctly in a timely and respectful manner

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Replies to "Thank u for your reply. Please google Medica. The concern is the administrative abilities, the wait..."

I heartily agree with your concerns about Medica. My experience with them is not positive. It appears Mayo has turned over administration of medical.benefits to them as no-one in HR can even answer a question. In fact I was told they were required to direct all benefit questions to Medica.

Great comment. No customer service.