My comments are based on actual experience, not online ratings. I've found Medica very non-tranparent in answering questions about benefits. One CANNOT speak to a claims processor and their "customer service" call center often cannot answer questions. I'm trying to get an answer to how Medica treats hearing-aid & associated cost benefit under the Mayo Medicare Supplement insurance. I need new hearing aids. Mine are 6 years old. The company I have used previously for my hearing aids tells me they are getting reimbursement for less than the $5000 benefit detailed in the plan document, and they have spent hours on the phone with Medica trying to figure out the criteria used to pay claims. The handling of these claims seems to be very subjective and inconsistent. Mayo HR call center personnel said they have been DIRECTED to forward ALL benefit questions to Medica. One cannot get a straight answer from either Mayo or Medica on this topic. I requested a complaint form from Medica so I can address my questions in writing, which will also be directed to HR Director at Mayo. I was told by Medica the complaint would "have to be addressed in writing". Very disappointed in how insurance benefits are being administered by Medica.

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