Thank you for your response. The issue is I cannot find out benefit information from Medica related to hearing aids.
I visited Clear Wave Hearing Center where I purchased the previous pair. They cannot tell me what my out of pocket will be for new ones because when they submit claims to Medica, they are being paid less than the full $5,000 benefit. And no two claims are alike. They had no such problems when MMSI was handling claims.
They have a very difficult time getting answers from Medica about how claims are paid and it takes them roughly 4 MONTHS to get paid. MMSI paid within 2 weeks.
I'm not advocating for Clear Wave or anyone else, but I should able to get straight answers on benefits. Medica "customer service" personnel aren't trained to address these questions either.
I'm not sure putting the issue in writing will be understood or even addressed. Then what do I do?
Medica hasn't exactly bolstered my confidence they are interpreting Mayo benefits correctly. Is anyone at Mayo monitoring that?
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