Fri, Oct 20 12:00am

Receiving feedback

By Treasure Ransom, @transom

As a new employee, feedback is an important part of your growth and development at Mayo Clinic. Here are a few key points to keep in mind when receiving feedback from others.

  • Listen carefully to the other’s perceptions and ideas.
  • Be honest with yourself– try not to get defensive.
  • Paraphrase what you hear to verify your perception (e.g., “I hear you saying I should…”)
  • Ask for examples in those areas that are unclear or in which a difference of opinion exists (e.g. “Can you please provide me an example of how to…”)
  • Thank the individual for sharing his/her feedback.
  • Carefully evaluate the feedback received. (It is okay to ask for time to think through what you were just told.)
  • If you agree with the feedback, identify actions that you can take to change your behavior.
  • Collaborate to reach a solution that meets both of your needs.

 

Reminders

  • Trust that feedback is given with sincere intentions.
  • Avoid rationalizing why the feedback was provided.
  • If you are not getting enough feedback, ask for it.

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