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Utilize empathic strategies and partnering language Start with an empathic reflective listening statement: “From your perspective Mrs. Jones, you’re concerned about Dr. _____ caring for…
Example Scripts for Inquiries Regarding Personal Information on Providers If a patient calls and requests care from a physician based on their race, religion, gender,…
Here is an interesting article in a recent edition of the Wall Street Journal. It includes many references to experiences that have lead to policy…
In response to ongoing media coverage related to sexual harassment, we are reminding all staff and leaders about Mayo's core values. Our responsibility as leaders…