COVID-19 Telework Resources are available without VPN access

Posted by Treasure Ransom @transom, Apr 2, 2020

Information from the NewsCenter 3/30/2020:

If you are now one of the many staff working remotely from home and are having trouble connecting to Mayo’s network, here are some helpful suggestions to try before calling the Help Desk.

Getting started
If you have not installed Microsoft’s Authentication app on your Apple or Android device, you need to do that first before looking at telework resources. The Microsoft Authentication app verifies that you are a Mayo Clinic staff member. You can find the instructions on how to install the app here. This is a one-time installation.

If you already have the Microsoft Authentication app installed on your computer or device, you are ready to begin exploring the new COVID-19 Telework Resources SharePoint site.

Resources for those new to telework
If you were asked to bring your existing Mayo workstation home or recently received a laptop, check out this reference sheet that walks you through setting up your device at home.

If you need email and other basic services such as Microsoft Word, Excel, or PowerPoint, you can learn more about those services on the Basic Services page of the COVID-19 Telework Resources SharePoint site.

If you need access to the Mayo Clinic intranet or Skype, you will be required to establish a virtual private network (VPN) connection. Enhanced Services telework resource videos and guides are available to walk you through these steps at home.

Already have remote access?
If you already have VPN access, better known as Mayo Remote Access, you are able to do more than access email and other basic services. Check out Enhanced Services on the new COVID-19 Telework Resources SharePoint site for more information on additional ways you can be more productive while at home.

Experiencing issues?
Due to the large increases in internet use as more people at Mayo Clinic and elsewhere are working remotely, internet service providers are experiencing slower speeds during peak hours, typically Monday to Friday from 7 a.m. to 7 p.m. If you experience connectivity issues during these times, the issue may be system capacity and not with Mayo Clinic equipment or Mayo network access.

If you are experiencing an issue, check the Known Issues and Tips for Teleworking guides to get the latest information.

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