Consistently delivering an unparalleled patient experience has been a goal and differentiating factor for Mayo Clinic throughout its history and is emphasized in Mayo's strategic plan. Every staff member plays a role:
There is currently an employee challenge (through 02/28/2018) that invites employees, in 6 words or with an image, to describe how to deliver an unparalleled patient experience.
The simple instructions (including how to be compliant by not disclosing patient information) can be found in the Employee Challenges discussion group here. Be the newest member of the Mayo Clinic staff to participate.