I am NOT a reader by any means, but one of my leadership goals for this year is to start reading. Here's my first read of the year:

Title: Be Our Guest: Perfecting the Art of Customer Service
Author: Disney Institute with Theodore Kinni
I chose this because my family are Disney fans and one of my passions is Customer Experience (CX)--which is also a huge part of my job. For me, Disney has always fascinated my at how well and consistently they provide such an awesome Guest Experience. I was reading online about the Disney Institute, which provides training on this topic. This book is based a lot from what the program teaches and how Disney "does it". So far, it all makes sense as to what, how and why they do what they do and why they are so successful at it. Looking forward to finishing this one and ordering the next called, "Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney".

Jump to this post