Treasure Ransom
@transom

Posts: 179
Joined: Oct 10, 2013

Let's talk books: Professional Development

Posted by @transom, Tue, Jan 30 11:17am

I am thrilled with the activity in an earlier post (https://connect.employees.mayo.edu/discussion/what-are-you-reading/) – What are you reading?

Let’s get more specific and discuss any recommendations you may have on books regarding professional development.

I’d love to know:

  • title
  • author
  • brief description of why you liked it
  • what others could learn from it

REPLY

Chewy
@donaldsche

Posts: 7
Joined: Oct 01, 2014
Posted by @donaldsche, 4 days ago

I am NOT a reader by any means, but one of my leadership goals for this year is to start reading. Here’s my first read of the year:

Title: Be Our Guest: Perfecting the Art of Customer Service
Author: Disney Institute with Theodore Kinni
I chose this because my family are Disney fans and one of my passions is Customer Experience (CX)–which is also a huge part of my job. For me, Disney has always fascinated my at how well and consistently they provide such an awesome Guest Experience. I was reading online about the Disney Institute, which provides training on this topic. This book is based a lot from what the program teaches and how Disney “does it”. So far, it all makes sense as to what, how and why they do what they do and why they are so successful at it. Looking forward to finishing this one and ordering the next called, “Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney”.

Treasure Ransom
@transom

Posts: 179
Joined: Oct 10, 2013
Posted by @transom, 4 days ago

Thanks for sharing, @donaldsche! I think we all can learn a tremendous amount about CX from Disney. It is a special place and they have made sure our family loved it too!

Speaking of Disney, there have been some references/questions about Disney in our Travel group. You may want to share your expertise there as well. 🙂

Chewy
@donaldsche

Posts: 7
Joined: Oct 01, 2014
Posted by @donaldsche, 4 days ago

Here’s another that I’ve read:

Title: The Dog Poop Initiative
Author: Kirk Weisler
You can literally read this book in 10-15 minutes. Although short and quick to read, it sends a huge message to the ever-popular mindset of “it’s not my job” or “someone else will do it”. This is a great story that all leaders can learn from share with their teams.

Treasure Ransom
@transom

Posts: 179
Joined: Oct 10, 2013
Posted by @transom, 4 days ago

This title cracks me up, @donaldsche! I have to check this out! Sounds like a great concept!

Chewy
@donaldsche

Posts: 7
Joined: Oct 01, 2014
Posted by @donaldsche, 3 days ago

I keep it here at work, so stop by if you want to take a quick read. It’s actually an excellent book that you can share with your kids for an early lesson on accountability and stepping up.

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