Treasure Ransom
@transom

Posts: 179
Joined: Oct 10, 2013

Employee Experience

Posted by @transom, Dec 20, 2017

How would you define “employee experience”?

Would love to hear your thoughts!

Thanks!

REPLY

Brenda
@bjs03

Posts: 17
Joined: Jun 07, 2011
Posted by @bjs03, Dec 27, 2017

In brief, I’d say employee experience is working in a place that makes you WANT to give your best and you feel excited to do the work you do every day. This feeling and environment comes from an employer who cares about your wants and needs to fulfill your job responsibilities.

Kate Palmer
@hrtkate

Posts: 12
Joined: Mar 08, 2017
Posted by @hrtkate, Thu, Jan 18 12:56pm

Employee Experience, to me, is what our employees ‘feel’ when they interact with us in person, on the phone, or in the digital world. It isn’t about what they get from us or the service we provide. It is about how they feel about it.

Chewy
@donaldsche

Posts: 7
Joined: Oct 01, 2014
Posted by @donaldsche, Tue, Feb 13 8:01am

I completely agree with Kate. In the IT service and support industry, one of the big things now is Customer Experience (CX) and it’s all about how we are making the customer “feel”. It’s more than just fixing the technical issue, but it’s also making sure that the customer feels better after the interaction than before they contacted support. So, Employee Experience would be the same and, like Kate said, it’s based on the interactions we have with each other as employees. Because, where I work, our customers are internal Mayo staff, we should be aware of both CX and EX.

karen
@karensna

Posts: 16
Joined: Oct 01, 2014
Posted by @karensna, Tue, Feb 13 8:30am

The employee experience is working for a place that provides world class care and knowing that we are contributing to excellent patient outcomes through the support and service we provide. I’ve found that volunteering puts me closer to our patients and this is such a great opportunity to hear from them how our care has made such a positive impact. Orientation on day one sets the expectation that the needs of the patient come first and that sets the stage for a wonderful employee experience. We know why we are here… to serve our patients. Every day I am thankful to work for such a great employer.

Thomas Yung
@thomasyung08

Posts: 2
Joined: Oct 26, 2017
Posted by @thomasyung08, 6 days ago

There is a nice article on employee experience as it applies to the digital workplace. https://digitalworkplacegroup.com/2018/01/11/applying-scientific-method-digital-workplace-employee-experience/

Treasure Ransom
@transom

Posts: 179
Joined: Oct 10, 2013
Posted by @transom, 6 days ago

Great article! Thanks for sharing, @thomasyung08

Science is a messy process that requires a permanent cycle of hypothesizing… It will be messy and fun to apply an iterative approach to the Employee Experience.

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