The Rochester Mayo Clinic EAP offers no cost, confidential counseling to Rochester based employees and qualified dependents. Counselors provide short-term counsel for a variety of life issues. The EAP also provides referrals to community resources and serves as a resource to leadership. Our Supervisor Toolkit provides information on leadership services. We invite you to explore our page and contact us with any additional questions you may have.

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The EAP views confidentiality as the cornerstone and foundation of our successful program. Our collective professional ethics mandate strict adherence to the maintenance of confidentiality, and our employees' high level of use is proof that we consistently meet this goal. Our records are maintained separately from Mayo Clinic Histories, Health Service records, and Personnel files and are accessible only by the EAP Coordinators.

The privacy of communication between a client and a mental health counselor is protected by law. Information about you will be released to others only if you have given written permission or if one of the exceptions below applies.

Exceptions to confidentiality:

  • If the mental health counselor believes that there is a clear risk of a client hurting themselves, appropriate local emergency contacts and/or relevant personnel will be involved to assist with client safety.
  • If the mental health counselor believes there is a clear risk of a client physically harming others, the counselor may be obligated to warn those at risk and local law enforcement.
  • If the mental health counselor has a reasonable belief that a child or vulnerable adult person is being abused, the clinician has a duty to report this to either Child or Adult Protective Services.
  • If a court orders a counselor's testimony or subpoenas the counselor, the records may be released to the appropriate authority.