A: The EAP views confidentiality as the cornerstone and foundation of our successful program. Our collective professional ethics mandate strict adherence to the maintenance of confidentiality, and the high level of use by our employees is proof that we consistently meet this goal. Our records are maintained separately from Mayo Clinic Histories, Health Service records, and Personnel files, and are accessible only by the EAP Coordinators.
There are a few exceptions to confidentiality that are created by laws and our professional roles. For example, we may need to breach confidentiality in the following circumstances:
• Danger to self and others
• Report of abuse and neglect of children or vulnerable adults
• Evidence of behavior that can reasonably be assumed to present a safety or health risk to the workplace.
These instances are incredibly rare and generally information is shared with the consent of our clients.
A: No, the EAP is a no cost service. If you are referred to outside services those services will be your responsibility.
A: People may seek out counseling from the EAP for a variety of reasons including relationship issues, family concerns, emotional health, addiction problems, work issues, couple counseling, and any other number of reasons that may be causing someone emotional distress.
A: No, meeting with a counselor in the EAP is voluntary. If you are referred or encouraged to attend, the EAP hopes you will follow up but it cannot be required.
A: No, the EAP is completely confidential and your information cannot be shared with anyone without a signed release.
A: Absolutely! Supervisors can utilize EAP for their personal needs as well as seek out services specifically for leadership (please see our supervisor toolkit).
A: There are two counselors located in the Baldwin building on 5A and three counselors located within the Occupational Health space at St. Mary’s Domitilla Main 101.