As you settle into your new role at Mayo, are you wishing you could become a better speaker or leader? Toastmasters may be a great…

As a new employee, it is important to share ideas, listen to other’s ideas, and have meaningful conversations with your colleagues and supervisor. According to…

Mayo Clinic was No. 23 overall and No. 4 among health care providers in a ranking of best employers for diversity in America. The list…

Consistently delivering an unparalleled patient experience has been a goal and differentiating factor for Mayo Clinic throughout its history and is emphasized in Mayo's strategic…

With February being heart disease awareness month, it seemed appropriate to share a wonderful heart health self-guided challenge. Tip: You must access the resources linked…

Utilize empathic strategies and partnering language Start with an empathic reflective listening statement: “From your perspective Mrs. Jones, you’re concerned about Dr. _____ caring for…

Example Scripts for Inquiries Regarding Personal Information on Providers If a patient calls and requests care from a physician based on their race, religion, gender,…

Have you checked out the Events Calendar yet? It is a great resource to see what is happening at every campus. From lectures to events,…

Here is an interesting article in a recent edition of the Wall Street Journal. It includes many references to experiences that have lead to policy…

To be trusted by patients and their employees, Mayo Clinic must be a safe place. Our Commitment to Safety is an ongoing effort to strengthen…

Teamwork involves blending the skills of individual employees in unsurpassed collaboration. Throughout Mayo Clinic, people from a variety of departments come together to respond to…

In response to ongoing media coverage related to sexual harassment, we are reminding all staff and leaders about Mayo's core values. Our responsibility as leaders…